Frequently Asked Questions

What are your refund and returns policy?

At The Beauty School we are happy for you to return your items but it must be within our returns policy below.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase. Please email orders@thebeautyschool.co.uk to discuss with the customer service team.

• Any item not in its original condition ( seals or protective wraps removed ), is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Please note: You the customer will be responsible for paying for your own postage costs for returning your item, recorded delivery is the preferred method. Postage costs are non-refundable.

When will my order arrive?

Orders placed before 12 pm will be shipped the same day. Orders usually arrive between 1-3 working days. Next day delivery is not always guaranteed with our couriers.

My order hasn’t arrived yet. What should I do?

Please contact orders@thebeautyschool.co.uk or call +44 (0) 28 417 53900 and select EXT 1.

My order is incorrect. What should I do?

If you have received an incorrect order, please contact orders@thebeautyschool.co.uk or call +44 (0) 28 417 53900, and a member of the orders team will assist you.

How much is delivery?

Non-professional customers – UK & ROI delivery costs £4.95. Qualify for free delivery when you spend over £75.

Professional Customers – UK delivery costs £8.50 + VAT and ROI delivery costs £10.50 + VAT.

What forms of payment do you accept?

We accept major debit and credit cards including Visa & Mastercard.

Can I cancel my order?

If you need to cancel or amend an order, please phone us ASAP at +44 (0) 28 417 53900, and our team will do our best to assist you.

Can I track my order?

Our courier services will notify you with the status of your delivery.

Do you offer international delivery?

We can arrange international delivery if you email us or call us directly and we will be able to provide you with an international delivery rate.

How can I book a training course?

Please contact info@thebeautyschool.co.uk or call +44 (0) 44 28 417 53900 (EXT 2) to speak with a member of our team to book your course.

Do you have finance options available?

Yes, we offer an interest-free payment plan. How does it work? Simply pay a 50% deposit to secure your place on the course. The remaining balance is then divided into three payments and you will be required to start the payments the first month after training.

How much do your courses cost?

The cost of each training course varies. You can view costs on the dedicated page for the course you are interested in under ‘Training’. The cost for all courses includes all training, booklets, and access to the pro shop.

Who can attend your training courses?

The majority of our courses are suitable for everyone, including complete beginners. This includes HD Brows, HD BrowSculpt, LVL Lash Lift, Extend Lashes, Spray Tanning, and Body Wrap training. To talk to a member of the team about our training courses, you can contact us at info@thebeautyschool.co.uk or +44 (0) 28417 53900 and select EXT 2.

I have booked my training course. What happens next?

When you book your training course, you will receive your confirmation email including; date, time & location. You will receive your kit (if purchased) in the post.

If you have any questions you can contact us at info@thebeautyschool.co.uk or +44 (0) 28417 53900 and select EXT 2.

What do I have to bring with me on my day of training?

As we use all our own products throughout the training you do not need to bring anything with you.

Tea & Coffee will be provided.

When will I receive my certificate?

For all HD Brow, HD BrowSculpt, LVL Lash Lift & Extend Lash Training you will receive a digital certificate which can be downloaded through the NouAcademy.

For MiniMi Body Wrap & Bellamianta Spray Tan online training we will send certificates to you via post – please email a member of our team to confirm completion or email case studies to info@thebeautyschool.co.uk

For Dermaplaning cerficates you will receive these on the day of training.

Will I be qualified as soon as I finish the training course?

You will be qualified as soon as our trainers sign you off on your day of training. However, you will not be insured to carry out the treatment until you receive your certificate.

How long will my training course last?

For our online training this can be between 1-3 hours.

For our practical training in any of our training academies, this will be a half-day either morning or afternoon session.